- Job Title: Customer Service Representative
- Hiring Range: $40,786 - $46,904 annual; $19.61 – $22.55 hourly DOE
- Status: Full-time, non-exempt position
- Application Deadline: Friday, November 13, 2026 by 4:30 PM
General Statement of Duties
Performs a variety of responsible collection and customer service duties for the Town's revenue collection’s function.
Distinguishing Features of the Class
Employees in this class are responsible for activities which involve heavy public contact, assisting the public with a variety of services, information, questions, complaints, and other related issues. Work involves applying departmental and Town policies and procedures, taking a wide variety of payments and fees, establishing and updating various records and data bases, producing activity reports, and other administrative support and customer contact activities. Work involves public contact functions and may require coordination with other staff or departments within the Town's organization. Considerable tact and courtesy are required in these public contact functions. Work is performed under regular supervision of the Billing and Collection Supervisor and is evaluated through conferences by accuracy and timeliness of collections records, acceptance of the public, and thoroughness of assigned responsibilities.
Duties and Responsibilities
Essential Duties and Tasks
- Provides excellent customer services to the public regarding utilities, assessments, taxes, and other services.
- Answer a wide variety of basic questions and complaints; provide information on Town services and policies; research answers to questions; assist attorneys and homeowners with property addresses, sewer assessments, tax obligations, billing, payments, and other information.
- Collect a wide variety of revenues through the mail, online and in person including utilities, assessments, and collections from other departments, including inspections and recreation.
- Process applications for establishing utility services.
- Set up bank drafts for utility accounts.
- Completes deposits for other facilities as needed.
- Enter collections into computerized systems and provide basic information and assistance with billing problems.
- Complete work orders as needed to unlock meters.
- Balance cash drawer and prepare daily bank deposit slips; separate and scan checks and prepare daily close-out reports of activities.
- Open, separate, and balance mail payments and night deposits.
- Serves as back-up for reception absences, as necessary.
- Performs related duties as required.
Recruitment & Selection Guidelines
Knowledge, Skills, and Abilities
- Ability to deal effectively with the public in a tactful and effective manner including the ability to deal with difficult or upset customers and provide excellent customer service to residents and visitors.
- Considerable knowledge of local policy, various processes, and Town procedures related to municipal receivables and collections.
- Considerable knowledge of software applications and ability to operate hardware to produce accurate records and reports.
- Working knowledge of laws, regulations, and policies regarding municipal collections.
- Working knowledge of standard operating practices involved in modern office operation and serving the public.
- Ability to work accurately with money, checks, data, and figures and accurately perform standard mathematical calculations.
- Ability to create and maintain accurate records, reports, and files in support of a cash receipt and customer- oriented operation.
- Ability to operate calculator, computer terminal, and related office equipment at the desired level of speed and accuracy.
- Ability to communicate effectively in oral and written forms.
- Ability to establish and maintain effective working relationships with coworkers, public officials, and customers.
Physical Requirements
Must be able to physically perform the basic life operational functions of reaching, lifting, grasping, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must possess the visual acuity to prepare and use figures and statistics, operate a computer terminal, read written material.
Desirable Education and Experience
Graduation from high school, supplemented by courses in business or accounting, and experience in an operation involving heavy public contact and multiple-step tasks and use of billing/collections software and/or related database systems; or an equivalent combination of education and experience.
How to Apply: Please submit a completed Employment Application(PDF, 278KB), which can be found at OakIslandNC.gov/JOBS. Applications can be emailed, mailed, or delivered in person (see below). The Town of Oak Island is an Equal Opportunity Employer.
Where to Apply:
Town of Oak Island
Attn: Human Resources
4601 E. Oak Island Drive
Oak Island, NC 28465
Telephone: (910) 201-8014
Email: HR@oakislandnc.gov